Please thoroughly inspect your order upon arrival. We are not responsible for spoilage from mishandling of the product once under your care. If you have any concerns about your product after delivery, please email us at admin@hillsideseafood.com within 24 hours of delivery with pictures of the damaged or subpar product, and we will address your concern. 

Refunds and replacements are issued at Hillside Seafood’s/Hillside Business Groups' discretion.  Your refund will be applied directly to your order via credit card. Please email admin@hillsideseafood.com or call 313-774-7612 with questions or concerns.

Free Shipping Available

 

All contiguous orders equal or above $300 ship free. All non-contiguous orders equal or above $400 ship free.

Ordering

All online orders must be received before 2 PM ET to be processed for next-day delivery.  

*** The next day cut-off may adjust due to the high demand for online food during this exceptional time. Please choose the next available delivery date.***

Orders received on Saturdays and Sundays will be processed the following Monday for Tuesday delivery. We cannot make deliveries on Mondays, Saturdays, Sundays, Thanksgiving, Christmas, New Years’ Day, and other National Holidays that fall on a Monday.

Fresh seafood is subject to availability. Our inventory fluctuates hourly. In the event an item becomes unavailable or is delayed significantly, we will contact you directly.

Due to international regulations and customs delays, we are regretfully unable to ship internationally. We cannot process orders with an international billing address. Please provide an American billing address.

We cannot process orders shipping to a PO Box. Please provide an accurate street address.

Shipping Costs

Orders ship via UPS Next Day Air.

Overnight Delivery required for all items.

Product Weight	Priority Delivery Cost
Under 1 lb.	$25.00
1 – 2 lbs.	$30.00
2.01 – 4 lbs.	$35.00
4.01 – 6 lbs.	$45.00
6.01 – 8 lbs.	$55.00
8.01 – 10 lbs.	$60.00
10.01- 12 lbs.	$65.00
12.01 – 14 lbs.	$75.00
Over 14 lbs.	$80.00

Delivery

All our perishable products are shipped in our custom insulated packaging via overnight delivery to ensure optimal freshness. You will receive a confirmation email with tracking information the day your order ships. Please provide a valid email address to receive this information.

Hillside Seafoods'/Hillside Business Groups' is not responsible for undelivered shipments. Therefore, to avoid delays in the event the recipient is not at home, we authorize the delivery without a signature. Please make arrangements to receive your perishable goods promptly.

Payment

For your convenience, we accept VISA, MASTERCARD, AMERICAN EXPRESS, and DISCOVER.

Refunds

Please direct all refund or quality concerns to our sales staff at admin@hillsideseafood.com or call 313-774-7612.